Careers

Working at The Grommet

Grommet Team Photo
We launch undiscovered products and help them succeed; we call them Grommets. Grommets aren't just things. Grommets are products with a purpose invented by people with stories. Buy Differently.

What It's Like Here

Courtesy of Careerealism at http://www.careerealism.com/best-team-players-characteristics/

We work really hard and we expect a lot from our employees—we won’t deny that. But we have fun, too. The people here are creative and driven. And each individual brings a one-of-a-kind perspective and vision to the table.

As part of our open, collaborative team, you’ll work on projects big and small. You’ll be dedicated to our mission and the Makers we help. And you’ll have to be up for honesty and challenge, since we open up our financials and performance stats to every employee, offering insight and information about how we’re doing and what roadblocks we need to navigate.

About the products we promote—our team tests them and that means you. So your opinion and insights matter. We’ll probably ask you to be in some of our product videos, too.

Join us and start a career with a high potential for growth, learning, innovation, and definitely many lighthearted moments.

Ready to join our team?

Current Openings

Account Associate Maker Operations Somerville, MA Apply
Account Associate – Maker Operations A Maker is an inventor, designer and tinkerer. They are the people and companies who spawn new ideas that inspire and stir the imagination of consumers. In this role you will have direct contact with these Makers on a daily basis, allowing for a much...

Account Associate – Maker Operations

A Maker is an inventor, designer and tinkerer. They are the people and companies who spawn new ideas that inspire and stir the imagination of consumers. In this role you will have direct contact with these Makers on a daily basis, allowing for a much deeper dive into an ever-growing array of businesses, as well as exposure to unique challenges. Each Associate is thoroughly trained to handle responsibilities and be prepared to contribute on cross-functional projects across the organization.

Key Activities:

  • Prepare Makers and Products for launch onsite
    • Capturing pertinent information and details from Makers
    • Setting up all necessary Maker information in The Grommet’s systems
    • Guide Makers through The Grommet’s systems and processes
  • Manage Order Performance
    • Take proactive measures to ensure timely order delivery to our customers
    • Investigate the root problems that cause Maker delivery issues
  • Inventory Planning
    • Forecast product needs with Discovery team for new launches
    • Maintain catalog of existing Grommets
  • Sales Performance
    • Monitor monthly and quarterly sales/order performance benchmarks for makers with Manager
  • Work with Discovery team to optimize on site product offering
  • Manage inbound Maker support inquiries

 

Desired Skills and Experience:

  • Bachelors degree in a business related field
  • High attention to detail and strong organizational skills
  • Exceptional time and project management skills
  • Ability to think fast and provide creative solutions
  • Analytical skills and experience with excel

 

Perks:

  • Competitive Salary and Benefits
  • Culture of mentorship and learning – exposure to the start-up industry in Boston and an opportunity to learn through frequent information and expertise sharing, event-attendance, and presentations by our team members
  • Incredible space about a 5 minute walk from Davis Square
  • Yearly Bonus Incentive plan based on performance

 

To Apply:

To apply, visit www.thegrommet.com/careers, and click ‘Apply’ next to this position. Please note that resumes submitted without cover letters will not be reviewed.

                         

In your cover letter, please address the following:

  • How did you hear about The Grommet?
  • Why you are good fit for this position?
  • What your ideal career path is over the next few years?
  • Why you are suited to work in a start up?
Read More
Business Intelligence Specialist Somerville, MA Apply
Leading the Business Intelligence team, the candidate will work to provide data driven, detailed analysis to the finance, marketing, discovery and operations departments of the company to facilitate better decision-making and create transparency of results using various tools. Key...

Leading the Business Intelligence team, the candidate will work to provide data driven, detailed analysis to the finance, marketing, discovery and operations departments of the company to facilitate better decision-making and create transparency of results using various tools.

Key Activities:

-Lead inventory forecasting across our entire catalog of over 8000 SKUs to maximize inventory turnover, while minimizing out of stocks including holiday planning.

-Generate operational KPIs and automate daily, monthly, and quarterly reporting using data analytics tools such as RJ Metrics.

-Work cross functionally with CFO and executive management to prioritize business and information needs. This includes business modeling, marketing strategy and ROI analyses.

-Think creatively and manage product price tracking initiatives and shape pricing strategy with the merchandising team.

-Assist in budget creation and lead customer churn/LTV analysis.

-Work cross-functionally to locate and define new process improvement opportunities including the teams work flow. The team currently uses Jira as a ticketing tool

-Manage the Senior Data Analyst and Pricing Analyst

-This role will report to the CFO and VP of Operations.

 

Desired Skills and Experience:

-BS in Business, Mathematics, Economics, or related analytical field.

-Proficiency with Excel (Pivot tables, vlookup, index match, etc.)

-Proficiency with MySQL and PostgreSQL

-Knowledge of statistics and experience analyzing large data sets

-Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

-Experience with Python preferred, but not required

-2-5 years experience in a quantitative role

-Experience in managing a team

-Enthusiastic, entrepreneurial spirit, with excellent communication skills, both verbal and written

-Self-motivated and eager to learn, strong ability to multitask

Read More
Community Experience Director Somerville, MA Apply
Join The Grommet and be the leader who helps us deliver exceptional customer service to our community. As our Community Experience Director, you’ll be a seasoned pro who heads up and inspires a team of talented CSRs. You’ll work effectively with cross-functional teams to improve...

Join The Grommet and be the leader who helps us deliver exceptional customer service to our community. As our Community Experience Director, you’ll be a seasoned pro who heads up and inspires a team of talented CSRs. You’ll work effectively with cross-functional teams to improve operations and processes to better service our customers. And you will be responsible for communicating best practices in customer experience programs and driving customer service as strategic competitive advantage. This role reports to the CFO and VP of Operations.

Key Responsibilities


-Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
-Own the overall success of the Community Experience team, including planning, training, growth and staffing.
-Manage the team to ensure coverage levels and service levels are met with appropriate responsiveness, quality, and customer satisfaction.
-Work cross-functionally with Marketing, Product, and Operations to facilitate clear customer communication and identify improvement and efficiency opportunities based on Customer feedback.
-Explore new and alternative technologies and processes to improve the customer experience.
-Maintain documentation for training knowledge base and customer FAQs.
-Handle customer service escalation issues from the team.

Requirements

-5+ years’ experience in a customer-facing leadership role with experience in evaluating, improving or designing processes & technology to enhance service
-Experience leading a team in a fast-paced, customer-focused environment, where tickets must be handled in a timely, measurable manner.  This includes running an effective hiring process to build out the team in times of growth.
-Experience establishing, measuring and reporting key performance metrics and analyzing these results for continual improvements.  -Ability to work effectively in a dynamic environment, manage multiple priorities, and reliably accomplish tasks.
-Strong project management and organizational abilities; proficient in process documentation.
-Experience administering Zendesk, call center communication software, bug tracking software.
-Strong problem solving and analytical skills
-Excellent verbal and written communication skills
-Positive, optimistic, “can-do” attitude

 

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

  • How did you hear about us?
  • What are your interests? What are your professional goals after graduation?
  • What you hope to gain from an internship at The Grommet?

Read less

 

Read More
Senior Software Engineer Somerville, MA Apply
The Grommet is seeking a Senior Software Engineer who has a passion for the best design and coding practices. You will work closely with our design and product teams to enhance our websites and build new modules to improve our customer experience. We are a fast-paced team striving to...

The Grommet is seeking a Senior Software Engineer who has a passion for the best design and coding practices. You will work closely with our design and product teams to enhance our websites and build new modules to improve our customer experience. We are a fast-paced team striving to produce the highest quality code, while exploring new aspects of technology and keeping up with new trends in our field.

Key Activities:

  • - Above all, write clean, well organized code
  • - Contribute in all phases of the development lifecycle
  • - Optimize back-end for speed and scalability
  • - Work with common third-party APIs (Google, Facebook, etc.)
  • - Apply problem solving techniques to design database changes
  • - Collaborate and communicate effectively with colleagues

Desired Skills & Experience:

  • - 5+ years of professional PHP web development required
  • - Demonstrable knowledge of web technologies, including HTML, CSS, PHP, MySQL, JavaScript, JQuery, and Prototype
  • - Proficient understanding of SVN and Git
  • - Deep expertise with Web Services (REST, SOAP, etc)
  • - Strong grasp of security principles and e-commerce applications
  • - Magento experience a definite plus
  • - BS in Computer Science, Engineering or a related subject

Perks:

  • Competitive Salary and Benefits
  • - Culture of mentorship and learning – exposure to the start-up industry in Boston and an opportunity to learn through frequent information and expertise - sharing, event-attendance, and presentations by our team members
  • - Incredible space about a 5 minute walk from Davis Square
  • - Yearly Bonus Incentive plan based on performance

To Apply:

Your cover letter is your chance to stand out and help us get to know you! To apply, visit www.thegrommet.com/careers, and click ‘Apply’ next to this position. Please note that resumes submitted without cover letters will not be reviewed.

In your cover letter, please address the following:

  1. How did you hear about The Grommet?
  2. Why you are good fit for this position?
  3. What your ideal career path is over the next few years?
  4. Why you are suited to work in a start up?
Read More
Summer Internship, Business Intelligence Somerville, MA Apply
The Grommet is a product launch platform that helps early stage Makers launch their products. We aim to serve and help our community of Makers in many facets, not the least of which is data. The Business Intelligence team is responsible for collecting and analyzing information to support data...

The Grommet is a product launch platform that helps early stage Makers launch their products. We aim to serve and help our community of Makers in many facets, not the least of which is data. The Business Intelligence team is responsible for collecting and analyzing information to support data driven decision-making. Our data provides insights into sales and marketing for The Grommet and our Makers that would normally not have access to these resources.

Within the Business Intelligence team, the intern will work to provide detailed analysis to the Discovery, Maker, Marketing, Operations, and Finance teams to facilitate better decision-making.

Responsibilities:

  • Interpret data, analyze results using statistical techniques, and provide ongoing reports
  • Filter and “clean” data to identify, analyze, and interpret trends or patterns in complex data sets
  • Work closely with the Business Intelligence Specialist and the Data Analyst to prioritize business and information needs
  • Assist with the creation of forecasts for new launch products
  • Ad hoc sales and inventory on a weekly and monthly basis to create reports on business trends
  • Locate and define new process improvement opportunities
  • The opportunity to work on cross functional projects with many different teams

 

Desired Skills:

  • Rising Junior or Senior pursuing a degree in Business, Mathematics, Economics, Finance or related analytical field
  • Experience with Excel (Pivot tables, vlookup, etc.)
  • Knowledge of statistics and experience analyzing large data sets
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Experience with SQL preferred, but not required
  • Entrepreneurial spirit, with excellent communication skills (both verbal and written)
  • Self-motivated and eager to learn, strong ability to multitask

 

Work Life and Educational Stipend:

  • $12 per hour for the 8 week commitment, starting Monday June 6 and ending Friday, July 29. We expect interns to commit to 35 hours to 40 hours per week
  • Interns will need to bring their own laptops, all necessary software will be provided
  • Our office is a 5 minute walk from the Davis Square stop on the Red line. No parking is available
  • Educational experience with lunch & learns, trainings, and seminars
  • Ability to partake in fun, vibrant startup culture including summer parties, snacks, yoga, and team events

 

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

  • How did you hear about us?
  • What are your interests? What are your professional goals after graduation?
  • What you hope to gain from an internship at The Grommet?
Read More
Summer Internship, Communications Somerville, MA Apply
The Grommet is a product launch platform that helps early stage Makers, inventors, and entrepreneurs to launch their innovative consumer products. Since 2008, we have launched more than 2,500 products (or "Grommets") in 16 categories and currently have a community of more than 3 million supporters....

The Grommet is a product launch platform that helps early stage Makers, inventors, and entrepreneurs to launch their innovative consumer products. Since 2008, we have launched more than 2,500 products (or "Grommets") in 16 categories and currently have a community of more than 3 million supporters.

Responsibilities:

  • Assist with research, list building, and pitching to television, print, and web outlets to help secure media coverage with national, regional, and local media outlets
  • Draft story ideas for trend pitches about technology, cooking, travel, and gardening products
  • Draft story ideas about entrepreneurship, small businesses, innovation, etc
  • Develop PR report to track and measure coverage by media type and outlet
  • Support Communications team with projects including research, podcasts, brainstorming, etc

 

Desired Skills & Interests:

  • Interest in learning public relations strategy and execution
  • Interest in learning about working with editors, writers, and reporters in the media at national, regional, and local levels to secure editorial coverage about The Grommet and our products
  • Communications or marketing classes at university or college
  • Excellent communication skills (both verbal and written)
  • Familiarity with various news outlets, including print, television, radio, and web media
  • Have an entrepreneurial spirit
  • Self-motivated, collaborative, eager to learn, and ability to multitask

 

Work Life and Educational Stipend:

  • $12 per hour for the 8 week commitment, starting Monday June 6 and ending Friday, July 29. We expect interns to commit to 35 hours to 40 hours per week
  • Interns will need to bring their own laptops, all necessary software will be provided
  • Our office is a 5 minute walk from the Davis Square stop on the Red line. No parking is available
  • Educational experience with lunch & learns, trainings, and seminars
  • Ability to partake in fun, vibrant startup culture including summer parties, snacks, yoga, and team events

 

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

  • How did you hear about us?
  • What are your interests? What are your professional goals after graduation?
  • What you hope to gain from an internship at The Grommet?
Read More
Summer Internship, Discovery Somerville, MA Apply
The Summer Discovery Intern will work with the Discovery team to support the company's daily product launch activities and gain a deeper understanding of our Makers and their business operations. In this role, you"ll work closely with everyone on our team, reporting to our Discovery Manager,...

The Summer Discovery Intern will work with the Discovery team to support the company's daily product launch activities and gain a deeper understanding of our Makers and their business operations. In this role, you"ll work closely with everyone on our team, reporting to our Discovery Manager, participating in various projects essential to preparing for a launch on The Grommet.

Responsibilities:

  • Support the Discovery team's product evaluations with research, testing, data collection and evaluation
  • Work directly with Makers to follow up on details
  • Work in our Citizens Gallery submissions platform, engaging companies to submit and evaluating the products that come in each day
  • Manage the samples & organize a sale for charity, return what we cannot use and archive the others
  • Learn to use our project planning tools, and help us maintain our records
  • Support our migration to a new CRM by helping us QA the platform and maintain our records during the transition
  • Strengthen our sources for finding new products by researching new avenues for scouting

 

Desired Skills:

  • Able to speak with makers in a professional and comfortable manner over the phone, as well as via e-mail
  • Light HTML and CRM experience preferred, but not required

 

Work Life and Educational Stipend:

  • $12 per hour for the 8 week commitment, starting Monday June 6 and ending Friday, July 29. We expect interns to commit to 35 hours to 40 hours per week
  • Interns will need to bring their ow
  • n laptops, all necessary software will be provided
  • Our office is a 5 minute walk from the Davis Square stop on the Red line. No parking is available
  • Educational experience with lunch & learns, trainings, and seminars
  • Ability to partake in fun, vibrant startup culture including summer parties, snacks, yoga, and team events

 

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

  • How did you hear about us?
  • What are your interests? What are your professional goals after graduation?
  • What you hope to gain from an internship at The Grommet?
Read More
Summer Internship, Discovery Operations Somerville, MA Apply
The Summer Discovery Operations Intern will work with the Discovery and Media teams to support the company’s daily product launch activities. In this role, you’ll work closely with everyone on our team, reporting to our Operations Manager, participating in various projects essential to...

The Summer Discovery Operations Intern will work with the Discovery and Media teams to support the company’s daily product launch activities. In this role, you’ll work closely with everyone on our team, reporting to our Operations Manager, participating in various projects essential to preparing for a launch on The Grommet.

Responsibilities:

  • Support the Discovery team's product evaluations by leading the testing program and collecting team insights
  • Track and organize samples throughout the product lifecycle, from testing to archive
  • Help coordinate with 8+ teams to keep projects on track for launch
  • Learn to use our project planning tools, and help us maintain our records
  • Help us transition our projects into our new backend tools
  • Create outline of shotlists for the photo team for each launch
  • Learn to assess the quality of maker-submitted photos
  • Organize, label, and tag maker-submitted media assets
  • Learn our photo terminology, including naming conventions, file sizes, dimensions, folder organization
  • Basic photo editing and cropping

 

Desired Skills:

  • Highly organized and strong attention to detail
  • Light experience with photoshop preferred
  • Light HTML and CRM experience preferred, but not required

 

Work Life and Educational Stipend:

  • $12 per hour for the 8 week commitment, starting Monday June 6 and ending Friday, July 29. We expect interns to commit to 35 hours to 40 hours per week
  • Interns will need to bring their own laptops, all necessary software will be provided
  • Our office is a 5 minute walk from the Davis Square stop on the Red line. No parking is available
  • Educational experience with lunch & learns, trainings, and seminars
  • Ability to partake in fun, vibrant startup culture including summer parties, snacks, yoga, and team events

 

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

  • How did you hear about us?
  • What are your interests? What are your professional goals after graduation?
  • What you hope to gain from an internship at The Grommet?
Read More
System Administrator Somerville, MA Apply
The Grommet is seeking an experienced Systems Administrator to join our Technology team. This role will manage the overall health and continuity of our connected infrastructure environments and strive to ensure maximum uptime and availability, both on our website, as well as our internal...

The Grommet is seeking an experienced Systems Administrator to join our Technology team. This role will manage the overall health and continuity of our connected infrastructure environments and strive to ensure maximum uptime and availability, both on our website, as well as our internal network. The Systems Administrator must be willing to work in a fast-paced environment and work with a sense of urgency when the need arises. He/she must have a proven track record of handling a wide range of technical support issues from end-user computer setup to complete server rebuilds.

Key Activities:

  • - Administer servers, desktop computers, printers, routers, switches, firewalls, VOIP phones, security updates and patches
  • - Develop and maintain installation and configuration procedures and necessary documentation
  • - Contribute to and maintain system standards
  • - Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale
  • - Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
  • - Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
  • - Configure CPU, memory, and disk partitions as required

Desired Skills & Experience:

  • - 3+ years of system administration experience
  • - BS in Computer Science, Engineering, or a related subject
  • - Demonstrated knowledge in routing, switching, security, and connectivity
  • - SonicWall, Apple, Linux, Windows, LAMP server experience
  • - Proficient verbal and written communication skills

Perks:

  • - Competitive Salary and Benefits
  • - Culture of mentorship and learning – exposure to the start-up industry in Boston and an opportunity to learn through frequent information and expertise sharing, event-attendance, and presentations by our team members
  • - Incredible space about a 5 minute walk from Davis Square
  • - Yearly Bonus Incentive plan based on performance

To Apply:

Your cover letter is your chance to stand out and help us get to know you! To apply, visit www.thegrommet.com/careers, and click ‘Apply’ next to this position. Please note that resumes submitted without cover letters will not be reviewed.

In your cover letter, please address the following:

  1. How did you hear about The Grommet?
  2. Why you are good fit for this position?
  3. What your ideal career path is over the next few years?
  4. Why you are suited to work in a start up?
Read More
UI Designer Somerville, MA Apply
The Grommet Product and Design team is seeking a UI Designer with previous UX design experience to work in our Davis Square office. We are looking for someone who has created digital experiences from concept to launch with responsive websites, has great eye for visual design, and has had exposure...

The Grommet Product and Design team is seeking a UI Designer with previous UX design experience to work in our Davis Square office. We are looking for someone who has created digital experiences from concept to launch with responsive websites, has great eye for visual design, and has had exposure to wireframing, user experience design, and development. You will work closely with the web designer, product manager and development team to develop high level and/or detailed storyboards, mockups, user flows, and prototypes. You will also create intuitive, engaging, and brand-consistent design solutions for a broad range of collateral, including emails, marketing campaigns, print materials, presentations, and merchandising displays.

The ideal candidate will take a user-centered approach to design and possess a deep understanding of information architectures, interaction, and usability best practices. He or she will be able to empathize with a variety of different types of users in order to meet the wide-ranging needs of The Grommet’s three customer groups. Strong attention to detail and a sense of pride and ownership over the quality of the final work product is a must.

 Core Responsibilities:

  • Work collaboratively with the Product, Marketing, and Development teams to design and lead user research and testing. Must be able to present and support work within the team and to The Grommet executive team.
  • Articulate and design concept interactions across multiple platforms: web, phone, tablet, email.
  • Interactively document user experience through wireframes, flowcharts, screenshots, design specifications, and demos.
  • Manage multiple simultaneous projects from concept through execution in an extremely fast-paced environment. The right candidate will be intrinsically motivated with demonstrated business judgment in the form of prioritization and workload management. Multitasking will be vital to timely project milestones and delivery.

 Experience, Education, and Skill Requirements:

  • An online portfolio that displays an elevated sense of layout, form, and color as well as strong typography and web design skills
  • Minimum of 2-4 years of professional web design experience
  • Excellent written and verbal communication skills
  • BFA/MFA or equivalent industry experience
  • Must have expertise with the Adobe Creative Suite
  • Nice to haves: the ability to modify and construct solid HTML and CSS, experience with e-commerce and retail centric design, and experience with responsive design.

 Perks:

  • Competitive Salary and Benefits
  • Stock options plus a yearly bonus incentive plan based on performance
  • Culture of mentorship and learning – exposure to the start-up industry in Boston and an opportunity to learn through frequent information and expertise sharing, event-attendance, and presentations by our team members
  • Incredible space about a 5 minute walk from Davis Square

To Apply:

To apply, visit www.thegrommet.com/careers, and click ‘Apply’ next to this position. Please note that resumes submitted without cover letters will not be reviewed. 

In your cover letter, please address the following:

  1. 1) How did you hear about The Grommet?
  2. 2) Why you are good fit for this position?
  3. 3) What your ideal career path is over the next few years?
  4. 4) Why you are suited to work in a start up?

 

About The Grommet:

The Grommet is a product launch platform. This means we find unique, undiscovered products and help them succeed. Our goal is to level the playing field so the best companies can win. Until The Grommet came along in 2008, that was simply not always the case. We have attracted a powerful community of Makers, Retailers and Consumers whose enthusiasm for suggesting, sharing, and buying Grommets ensures the survival and growth of the ground-breaking companies behind them. We are rooted in the philosophy of Citizen Commerce™ whereby regular people form the consumer experience by suggesting products that reflect their values and interests. 

In the summer of 2014 we launched a new Wholesale Platform at the White House Maker Faire to connect these independent Makers with Main Street Retailers, supporting both and ensuring their success. Our end goal is that within five years 10% of all products flowing through U.S. retail will be originating from independent small-scale Makers, creating vibrant jobs and innovative products in every corner of our country.

Our team is composed of creative and driven individuals with unique vision who are building a disruptive product launch platform with no direct competitors. We have blue chip investors, including Rakuten, and are in high-growth mode.

We're seeking high-energy players who are eager to contribute to the growth of our company and to share in its success. These are high-potential positions on the Grommet's team with exposure and the opportunity to reach into all areas of this exciting company. Our team is growing, and these hires will have the opportunity to make a deep and immediate impact on our business.

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