- Where do Grommets ship from?
Most Grommets are shipped directly from our Makers. If you ordered multiple Grommets in a single order, each Grommet will likely be shipped separately and could arrive several days apart. Grommets usually leave the warehouse or the Grommet Maker in 2 to 3 business days after you place your order. Some Grommets take longer, as noted on the individual Grommet's page. Packages to Canada often take significantly longer to clear customs, sometimes longer than a month. Most of our Makers will send a shipment confirmation email when the Grommet actually ships.
- What are my shipping options?
Different Grommets have different shipping options. You can view shipping methods and costs during checkout before submitting your order. Each Grommet will likely ship separately so a separate shipping charge will be shown for each Grommet (your total will show only the total shipping cost).
- Are there any shipping restrictions?
Warranty issues and manufacturer restrictions might prevent us from shipping some products to certain geographical locations. Regardless of the shipping method, some Grommets cannot be shipped to a P.O. Box, an APO address, an FPO address, or a DPO address. Check the Details on any Grommet page to view any shipping restrictions.
- Can I change my shipping method or address once the order has been placed?
Your order generally cannot be chagned after you have placed it. If you accidentally listed the wrong shipping address on your order, please contact us as soon as possible.
- Why is my tracking information incomplete?
It can take up to 48 hours for your tracking information to be generated. If it has been more than 48 hours and you have not received any tracking information, please contact us.
- My tracking status says Processing. What does that mean?
Processing means that your order is being reviewed and processed by our Grommet Maker or shipping warehouse.
- My tracking status says Complete. What does that mean?
Complete means that your order has shipped (it does not mean that it has been delivered, only that it has been marked as shipped in our system)
- Can I ship to multiple addresses?
No. For now, if you'd like to ship to multiple addresses, you will need to place multiple orders. We are hoping to bring this functionality to our customers in the future.